Privacy Policy

Effective Date: September 29, 2026

My Surgical Wellness PLLC (“My Surgical Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit mysurgicalwellness.com, contact us, schedule a complimentary call, purchase services, or otherwise interact with My Surgical Wellness.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name
Email address
Telephone number
Information you provide when contacting us
Information you provide when scheduling a consultation or service
Information you provide through an intake, registration, or other form
Information related to your wellness, goals, concerns, or interests when you choose to provide it
Payment and transaction information necessary to process purchases or payments

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser and device information
Pages visited and interactions with our website
Date and time of visits
Referring website information
Certain information collected through cookies and similar technologies

Please do not submit medical information, emergency information, social Security numbers, financial account numbers through our general website contact form. Health information should only be shared through our secure intake forms or Practice Better client portal.

2. How We Use Your Information

We may use information we collect to:

Respond to your questions and requests
Contact you regarding services you have requested
Schedule and manage consultations and coaching sessions
Provide wellness coaching, education, support, and patient advocacy services
Communicate with you about your services
Process payments and transactions
Maintain business and client records
Improve our website, services, and user experience
Send information about My Surgical Wellness when you have requested or consented to receive such communications
Protect the security and integrity of our website and business
Comply with applicable laws, regulations, legal processes, or other lawful obligations

We collect and use information for legitimate business purposes and seek to limit collection to information reasonably necessary for those purposes.

3. Health and Wellness Information

Because My Surgical Wellness provides nurse-led wellness coaching, surgical readiness education, and support, you may choose to provide information relating to your health, wellness goals, surgery, medications, nutrition, lifestyle, or other personal circumstances.

We use information you provide to support the services you request and to communicate with you about those services.

My Surgical Wellness is a nurse-led coaching and education business. Our services do not replace medical care provided by your physician, surgeon, prescribing provider, or other healthcare professional.

Our separate Medical Disclaimer explains the nature and limitations of our services.

4. Information We Share

We do not sell your personal information.

We may share information when reasonably necessary to operate our business and provide requested services, including with service providers and technology platforms that assist us with:

Website hosting and operation
Scheduling
Client management
Electronic forms and document management
Payment processing
Electronic communications
Business administration and other technology services

Mandatory Reporting: As a nurse-led business, we may be legally required to report suspected abuse, neglect, or exploitation of a child, elder, or at-risk adult, or to disclose information when there is a serious risk of harm to you or others. In these situations, we may share information with emergency services, law enforcement, or protective services without your consent.

These providers may process information on our behalf according to their own privacy and security practices.

For example, our website is operated through Wix, and we may use third-party services such as Google Workspace/Google Forms, Practice Better, payment processors, electronic-signature services, or other business platforms in connection with our services.

We may also disclose information when required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect the rights or safety of individuals, prevent fraud or misuse, or protect the security of our business and website.

Business Transfers: If My Surgical Wellness PLLC is involved in a merger, acquisition, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure that any successor continues to protect your information consistent with this Privacy Policy.

5. Third-Party Services

Some services used by My Surgical Wellness are provided by independent third parties. These companies may collect or process information according to their own privacy policies and terms.

Examples may include:

Wix — website hosting and website functionality
Google Workspace and Google Forms — business communications and forms
Practice Better — client management and related services
Payment processors — payment processing
Electronic-signature platforms — electronic documents and signatures
Scheduling or communication platforms — appointment scheduling and communications

We encourage you to review the privacy policies of third-party services you use through our website or in connection with our services.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to provide essential website functionality, maintain security, remember preferences, and understand how visitors interact with the website.

Wix may use cookies and similar technologies for website functionality, security, performance, and analytics. Additional cookies may be placed by third-party applications or integrations that are added to the website.

You may be able to manage or disable certain cookies through your browser settings or, where available, through our website’s cookie-consent tools. Disabling certain cookies may affect website functionality.

7. Communications

If you contact My Surgical Wellness, we may use the contact information you provide to respond to your request, schedule services, provide requested information, or communicate with you regarding an existing client relationship.

If you voluntarily subscribe to marketing or informational communications, you may unsubscribe from those communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

We do not sell your contact information to third parties.

8. Payment Information

Payments for services may be processed through third-party payment providers.

My Surgical Wellness does not need to receive or retain your complete credit or debit card number when payment is processed through an authorized payment processor. Payment information may be subject to the payment processor’s own privacy policy and security practices.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, computer system, or storage method can be guaranteed to be completely secure. You should use reasonable care when submitting information online.

We also seek to limit the amount of personal information we collect and retain to what is reasonably necessary for our business purposes.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business and client records, comply with legal and professional obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

When information is no longer reasonably necessary, we may securely delete, destroy, or de-identify it, subject to applicable record-retention requirements.

11. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

Some rights may be subject to legal exceptions or limitations.

To make a privacy request, please contact My Surgical Wellness using the contact information provided on our website. We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Links to Other Websites

Our website may contain links to third-party websites, services, or resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the “Effective Date” at the top of this policy. Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact:

My Surgical Wellness PLLC

Website: mysurgicalwellness.com

Email: info@mysurgicalwellness.com

Please use the Contact page on our website to submit a privacy question or request.

This Privacy Policy is intended to describe My Surgical Wellness PLLC’s privacy practices in clear language. It is not legal advice and does not create a contractual relationship beyond what is required by applicable law.